FAQ
Find answers to the most common questions about our services, safety, and bookings to make your adventure worry-free.
Ocean – Frequently Asked Questions
Find quick answers to common questions about our activities, safety, bookings, and services to help plan your adventure with ease.
We accept all major credit and debit cards, PayPal, and secure bank transfers. Local customers can also use mobile payment options. All payments are processed safely through encrypted systems.
You can book directly through our website by selecting the number of participants during checkout. For large groups or special events, reach out to our support team — we’ll help organize a custom experience with exclusive rates.
Bookings can be made through our official website or authorized partners. Choose your preferred activity, date, and time, then follow the simple booking steps online.
Tickets are available online via our booking page. After completing your purchase, you’ll receive an instant confirmation and e-ticket in your email — just show it on arrival!
Yes, you can modify or cancel your booking up to 48 hours before your scheduled time. Please visit your account dashboard or contact our support team for quick assistance.
No worries! All necessary equipment is provided by our team. However, you’re welcome to bring your own gear if you prefer - just inform us in advance.
Most of our activities are suitable for participants aged 10 and above. Some advanced or high-adrenaline experiences may require a minimum age of 16. Safety is always our top priority.
In case of unfavorable weather, we’ll reschedule your activity at no extra cost. If rescheduling isn’t possible, you’ll receive a full refund or credit toward a future booking.
Payment Question
Learn more about our accepted payment methods, billing options, and secure transactions for a smooth booking experience.